FREQUENTLY ASKED QUESTIONS

Yes, you can purchase from us using the following methods:

• online from our website, 24 hours a day
• by e-mail to sales@elesacanada.com
• by phone at (905) 916-1101

Our sales teams are available Monday to Friday from 8:00 am to 4:00 pm (EST). For after hours inquiries, please use the website "Contacts" form and request a callback at your preferred time of day.

Any business can purchase through Elesa Canada online shop. To access it you can register a MyElesa account or continue as "guest".

Purchasing online has several advantages:

• The ability to order 24 hours a day,
• Immediate access to prices and delivery times,
• MyElesa personal area with order history and related documentation for registered users

No, there is no minimum order value for ordering directly from Elesa.

Sorry, we do not sell over the counter. We ship from Ontario across Canada

Our sales and technical teams are available Monday to Friday from 8:00 am to 4:00 pm (EST). For after hours inquiries, please use our website "Contacts" form and ask to be called in your preferred time slot.

After adding the products you are interested in to the cart, log in to your MyElesa profile or "Continue as a guest".

Having a MyElesa account will allow you to access order history, related documentation and lists of your favorite products.

For online purchases, the sales conditions are available here.

For purchases via traditional channels here.

We use a variety of reputable couriers such as UPS, FedEx and Purolator for timely and accurate deliveries. Check Delivery Information section for rates and other conditions. For further details e-mail sales@elesacanada.com or call our Sales Office (905) 916-1101.

For goods which are in stock, normal deliveries are 2-5 days from receipt of order.

Availability times are specified for each item code on our website.

If you want your order to be shipped on a specific date, please let us know your preference in the indicated field while purchasing.

If the delivery time is missing or if you have questions about it, please contact sales@elesacanada.com .

Yes, either by purchasing online or through our more traditional sales channels.

Payment can be made via credit card or PayPal account.

If you are already a customer with Elesa, you can request that your existing customer code be associated with your MyElesa profile so that you can see any conditions of sale or discount levels that are already in place with your company.

Access the MyElesa area and request to associate your client code with your MyElesa profile filling in the dedicated form.

Furthermore, you can consult the dedicated tutorial available in the "Media" area in the Video-Tutorial section.

Of course, it is possible to register multiple shipping addresses and pick between them at the time of order.

Yes, Elesa invoices are sent by email.

Furthermore, if you registered an account, for online purchases it is possible to download the electronic invoice in .pdf format from your MyElesa area.

Yes, in the "Media" area in the Video-Tutorial section.

The MyElesa area allows you to access all the functions available on the site, the main ones being:

• Make purchases online
• Consult historical quotation requests and orders placed on the site
• Access your commercial conditions
• Use "Share cart" functionality
• Save product data sheets in favorites

It is quick and easy, click on the MyElesa entry on the homepage and follow the instructions.

To complete your registration, it is necessary to confirm activation by clicking on the link you will receive at the email address indicated.

Check that your e-mail inbox is not full or that the e-mail server has not blocked the incoming message. The system automatically sends a confirmation email to the address you indicated. If you have entered an incorrect email address then the confirmation email will be lost. In case of problems please contact Sales sales@elesacanada.com or call (905) 916-1101.

It is possible to reset the password and retrieve the user name by following the procedure within the access area. In case of problems please contact Sales sales@elesacanada.com or call (905) 916-1101.

If you have a registered account linked to your company customer code, to update billing information is necessary to send an e-mail to our Sales office sales@elesacanada.com reporting following information:

• Customer code
• New billing address
• PST exemption number (if you have one)

You will receive an e-mail confirmation when the change will be available on the website.

A menu dedicated to all new products is available under "New Products" on our homepage. All new product images are indicated with “NEW” label to highlight them in the various functional groups of the catalogue.

Enter your first name, last name, telephone number (specifying the country code), date and time slot in which you wish to be called back in the "Contacts" menu. Our Sales and Technical teams are available Monday to Friday from 8:00 am to 4:00 pm.

On the Elesa website, 2D and 3D CAD drawings are available in the format you want for each single code of the Elesa catalogue.

To access CAD Download service, you can click on the dedicated icon in product page or in single item page.

• If you have a MyElesa account the requested drawing file will be saved directly on your PC or you will receive it by email.
• If you do not have a MyElesa account, you can ask for receiving it by email.

For further information, you can check "CAD Download" section.

Check that your e-mail inbox is not full or that the e-mail server has not blocked the incoming message. Also check the email with the attached file has not been moved to the Junk folder. Some IT departments may block the receipt of emails with attachments if they do not recognize the sender so it may be worth asking your IT department to enable you to receive these emails. In case of problems please contact Sales by e-mail to sales@elesacanada.com by phone at (905) 916-1101.

The catalog is available, free of charge, from the "Catalogue Request" menu. You can order the Elesa catalogs you want and receive them directly at the address you indicated in the request form and in the language of your choice.

In the "Media" area, various materials are available to support the technical data sheets of the products, such as:

• Manuals
• Technical data
• Video
• Newsletter
• Press Release

Of course. To request the sample of the product you need to contact Sales by e-mail to sales@elesacanada.com or by phone at (905) 916-1101, our Sales and Technical teams are available Monday to Friday from 8:00 am to 4:00 pm.

You can check if the quantity you are interested in is available on the product page by selecting the item to add it to the cart. To help you easily identify which product is the most suitable for your needs, already when consulting the online catalogue, you can activate the dedicated filter to directly view the options compatible with the desired quantity and availability.

For further information, Our Sales and Technical teams are available Monday to Friday from 8:00 am to 4:00 pm, and please contact Sales by e-mail to sales@elesacanada.com or by phone at (905) 916-1101. After hours, use the website "Contacts" form and ask to be called at your preferred time.

Sale unit of every item is indicated when adding it to the cart.

If you are registered with MyElesa, for higher amounts you can request a dedicated quotation from our sales department clicking on "Request quotation" in cart page.

Our Sales and Technical teams are available Monday to Friday from 8:00 am to 4:00 pm, and please contact Sales by e-mail to sales@elesacanada.com or by phone at (905) 916-1101. After hours, use the website "Contacts" form and ask to be called at your preferred time.

Our products can also be supplied in special colors or with customized logos, trademarks and lettering. Special executions with metal inserts in materials other than the standard or according to the customer's design can also be supplied upon request and for sufficient quantities.

By e-mail to sales@elesacanada.com or by phone at (905) 916-1101 for more information on the product customization service or if out of hours, use the website "Contacts" form and ask to be called in your preferred time slot.

For some products that have gone out of production, we can offer alternative replacement products. In the "Download" area you will find a section dedicated to obsolete products and the reference of replacement products.

Visit the "Download" menu, under "Obsolete product sheets" you will find the technical data sheets of obsolete products.

Use our "Contacts" service and ask to be called back in the time slot you prefer. One of our operators will call to assist you to find the right product. Alternatively contact Sales Office by e-mail to sales@elesacanada.com by phone at (905) 916-1101.

Our Technical support is available Monday to Friday from 8:00 am to 4:00 pm, and please contact Technical support by e-mail to sales@elesacanada.com by phone at (905) 916-1101. As an alternative, you can contact Technical team writing in "Ask the Expert" form, available at the bottom in every product page. After hours, use the website "Contacts" form and ask to be called at your preferred time.

Of course, in the "Company" section you can discover all the certifications we have obtained and in the menu "Certificates" you can download them.

In case of problems please contact Sales by e-mail to sales@elesacanada.com by phone at (905) 916-1101.