FREQUENTLY ASKED QUESTIONS

The MyElesa area allows you to access all the functions available on the site, the main ones being:

• Make purchases online
• Consult historical quotation requests and orders placed on the site
• Save product data sheets in favorites

It is quick and easy, click on the MyElesa entry on the homepage and follow the instructions.

Check that your e-mail inbox is not full or that the e-mail server has not blocked the incoming message. The system automatically sends a confirmation email to the address you indicated. If you have entered an incorrect email address then the confirmation email will be lost. In case of problems please contact Sales info@elesa.com or call +39 039 2811.1.

It is possible to reset the password and retrieve the user name by following the procedure within the access area. In case of problems please contact Sales info@elesa.com or call +39 039 2811.1.

A menu dedicated to all new products is available under "Products" on our homepage. You can view this menu at any time. All new product images are indicated with a “NEW” corner graphic in the various functional groups of the catalog to make them more evident.

Enter your first name, last name, telephone number (specifying the country code), date and time slot in which you wish to be called back in the "Elesa Service" menu. Our Sales and Technical teams are available Monday to Friday from 8:00 am to 6:00 pm.

By clicking on the CAD design icon in the product data sheets, you can request the relative 2D and 3D CAD drawing for each individual code in the format you want. The requested drawing file will be saved directly on your PC if you are registered in the MyElesa menu, or you can ask for it to be sent to you via email.

Check that your e-mail inbox is not full or that the e-mail server has not blocked the incoming message. Also check the email with the attached file has not been moved to the Junk folder. Some IT departments may block the receipt of emails with attachments if they do not recognize the sender so it may be worth asking your IT department to enable you to receive these emails. In case of problems please contact Sales info@elesa.com or call +39 039 2811.1.

The catalog is available, free of charge, from the "Request catalog" menu. You can order the Elesa catalogs you want and receive them directly at the address you indicated in the request form and in the language of your choice.

In the "Media & Service" area, various materials are available to support the technical data sheets of the products, such as:

• Video
• Newsletter
• Press Release

Of course. To request the sample of the product you need to email info@elesa.com or call +39 039 2811.1, our Sales and Technical teams are available Monday to Friday from 8:00 am to 6:00 pm.

You can check directly from the product data sheet if the desired quantity is available, just click on the cart in correspondence with the item code.

Otherwise, Our Sales and Technical teams are available Monday to Friday from 8:00 am to 6:00 pm, and please email info@elesa.com or call +39 039 2811.1. After hours, use the website contact form and ask to be called at your preferred time.

If you are registered with MyElesa, all you need to do is log in with your credentials to view the prices of each product code. For large quantities you can request a dedicated quotation from our sales department.

Our Sales and Technical teams are available Monday to Friday from 8:00 am to 6:00 pm, and please email info@elesa.com or call +39 039 2811.1. After hours, use the website contact form ask to be called at your preferred time.

Our products can also be supplied in special colors or with customized logos, trademarks and lettering. Special executions with metal inserts in materials other than the standard or according to the customer's design can also be supplied upon request and for sufficient quantities.

Email info@elesa.com or call +39 039 2811.1 for more information on the product customization service or if out of hours, use the website contact form and ask to be called in your preferred time slot.

For some products that have gone out of production, we can offer alternative replacement products. In the "Media & Service" area you will find a section dedicated to obsolete products and the reference of replacement products.

Visit the "Media & Service" menu, under "Obsolete product sheets" you will find the technical data sheets of obsolete products.

Use our Elesa service and ask to be called back in the time slot you prefer. One of our operators will call to assist you to find the right product. Alternatively email info@elesa.com or call our Sales Office at +39 039 2811.1.

Our Technical support is available Monday to Friday from 8:00 am to 6:00 pm, and please email info@elesa.com or call +39 039 2811.1. After hours, use the website contact form and ask to be called at your preferred time.

Of course, in the "Company" section under "About Us" you can discover all the certifications we have obtained.

In case of problems please contact Sales info@elesa.com or call +39 039 2811.1.