FREQUENTLY ASKED QUESTIONS

Yes, You can purchase from us using the following methods:

• online from our website, 24 hours a day
• by e-mail to sales@elesa.co.uk
• by phone on 01526 322670

Our Sales and Technical teams are available Monday to Thursday from 8:00 am to 5:00 pm and 8:00 am to 4pm on a Friday. Please email sales@elesa.co.uk or call 01526 322670 or use the website "Contacts" form to request a call at your convenience.

Anyone may purchase from the website by registering with MyElesa to access the online shop, you can either register for a MyElesa account or continue as a guest.

Purchasing online offers several advantages:

• The ability to place orders 24 hours a day
• Reduced shipping costs and access to priority shipping
• Immediate access to prices and delivery times
• A personal MyElesa area with order history and related documentation for registered users

No, there is no minimum billing value purchasing via E-commerce.

Sorry, we do not sell over the counter, but from our offices in Lincolnshire we ship throughout UK and most areas have overnight options.

Our Sales and Technical teams are available Monday to Thursday from 8:00 am to 5:00 pm and from 8:00 am to 4:00 pm on Fridays. Please email sales@elesa.co.uk or call 01526 322670 or use the website "Contacts" forms to request a call at your convenience.

Simply add products to the basket and proceed to checkout.

You have the option to checkout as a guest or register for a MyElesa profile, which will give you access to your order history, related documentation, and lists of your favorite products. If you are already a customer, you can link your account to MyElesa to apply any existing discounts

For online purchases, the sales conditions are available here.

For purchases via traditional channels here.

Our primary courier is UPS who have a proven record of timely and accurate deliveries. Please refer to the "Delivery Information" section for rates and other conditions. For further details e-mail sales@elesa.co.uk or call our Sales Office.

The availability times for each item code are specified on our website.

For items marked as "On Stock," normal deliveries take 2-3 days from the receipt of the order.

Next day deliveries are only applicable to orders received before 14:00, provided the items are marked as “On Stock” on the website.

If you wish to have your order shipped on a specific date, please indicate your preference during the purchase process. If the delivery time is not provided or if you have any questions, please contact sales@elesa.co.uk.

You can pay by credit card either by buying online or by buying through the more traditional sales channels.

Payment can be credit card, PayPal account or bank transfer. Existing customers with their client code linked to their MyElesa profile may have the additional option of a credit account.

If you are already a customer with Elesa then you can request that your existing customer code be associated with your MyElesa profile. This will allow you to view any existing sales conditions or discount levels associated with your company.

To do this, access the MyElesa section and fill in the dedicated form to request the linking of your client code with your MyElesa profile.

Additionally, you can find a helpful tutorial in the "Media" section under the "Video-Tutorial" section.

Yes, you can create multiple shipping addresses and select the appropriate one at the time of order.

Elesa invoices are sent to the email address on your account.

It is also possible to download the electronic invoice in .pdf format from your MyElesa area.

Yes, in the "Media" area in the "Video-Tutorial" section.

The MyElesa area allows you to access all the functions available on the site, the main ones being:

• Making purchases online
• Viewing historical quotation requests and orders placed on the site
• Accessing your commercial conditions
• Using the "Share cart" functionality
• Saving products to your Favourites list

It is quick and easy, click on the MyElesa button on the homepage and follow the instructions.

To complete your registration, you need to activate the account by clicking on the link in the activation email sent to you.

Please ensure that your email inbox is not full and that your email server has not blocked the incoming message.

Our system automatically sends a confirmation email to the address you provided. If you entered an incorrect email address, the confirmation email will not be received.

If you encounter any issues, please contact Sales at sales@elesa.co.uk or call 01526 322670 with your username and they can activate the account for you.

It is possible to reset the password and retrieve your user name by following the procedure within the access area. In case of problems please contact Sales sales@elesa.co.uk or call 01526 322670.

If you have a registered account linked to your company's customer code, please send an email to our Sales office at sales@elesa.co.uk with the following information to update your billing details:

• User name
• Customer code
• New billing address

You will receive a confirmation email once the changes have been made on the website.

All new products are highlighted with a "NEW" label on their images. Additionally, customers can easily find all new products by clicking on the "New Products" button on the home page banner.

Enter your details in the contact form located in the "Contacts" menu at the top of each page.

Our Sales and Technical teams are available Monday to Thursday from 8:00 am to 5:00 pm and 8:00 am to 4pm on a Friday.

2D and 3D CAD drawings are available for all prodcuts in many formats.

To access CAD Download service, you can click on the "CAD 3D" icon on the product pages.

• If you have a MyElesa account the requested drawing file will be saved directly on your PC or you will receive it by email.
• If you do not have a MyElesa account, you can ask to receive it by email.

For further information about our CAD files, visit the "CAD Download" page

Please ensure that your email inbox is not full or that the email server has not blocked the incoming message.

Check that the email with the attached file has not been moved to your Junk folder.

Some IT departments block the receipt of emails with certain types of attachments if they do not recognise the sender, so it may be worth consulting with your IT department.

If you encounter any issues, please contact Sales at sales@elesa.co.uk or call 01526 322670.

The catalogue is available, free of charge, from the "Catalogue request" menu. You can order the Elesa catalogues you want and receive them directly at the address you indicate in the request form and in the language of your choice.

There is lots of information iIn the "Media" area of the website, including:

• Manuals
• Technical data sheets
• Tutorials
• Video
• Press Release

Yes - to request the sample of the product you need to email sales@elesa.co.uk or call our Sales Office on 01526 322670 or use the website "Contacts" forms to request a call at your convenience.

Our Sales and Technical teams are available Monday to Thursday from 8:00 am to 5:00 pm and 8:00 am to 4pm on a Friday.

You can check the availability on the product page by adding an item to the cart.

To help you easily identify which product most closely meets your requirements, you can activate the dedicated filters to directly view the various options, including availability.

For further information, Our Sales and Technical teams are available Monday to Thursday from 8:00 am to 5:00 pm and 8:00 am to 4pm on a Friday, please email sales@elesa.co.uk or call 01526 322670 or use the website "Contacts" forms to request a call at your convenience.

The sales unit of every item is shown when adding it to the cart.

If you are registered with MyElesa, and have an enquiry exceeding £2000, you can request a dedicated quotation, please click on "Request Quotation" button in the cart page and your request will be forwarded to our Sales Department.

Our Sales and Technical teams are available Monday to Thursday from 8:00 am to 5:00 pm and 8:00 am to 4pm on a Friday. Please email sales@elesa.co.uk or call 01526 322670 or use the website "Contacts" forms to request a call at your convenience.

For sufficient quantities our products can be modified to meet your requirements, such as special colors or with customized logos, trademarks and lettering or metal inserts in materials other than the standard or according to the customer's design.

Our Sales and Technical teams are available Monday to Thursday from 8:00 am to 5:00 pm and from 8:00 am to 4:00 pm on Fridays. Please email sales@elesa.co.uk or call 01526 322670 or use the website "Contacts" forms to request a call at your convenience.

For some discontinued products, we can offer alternative replacement products. In the "Download" area, you will find a section dedicated to obsolete products and their replacement references.

You can also contact our sales and technical teams for further advice.

Visit the "Download" menu, under "Obsolete product sheets" you will find the technical data sheets of obsolete products.

Use our "Contacts" service and ask to be called back at a time convenient to you. One of our operators will call to assist you in finding the right product. Alternatively email sales@elesa.co.uk or call our Sales Office on 01526 322670.

Our Technical support are available Monday to Thursday from 8:00 am to 5:00 pm and 8:00 am to 4pm on a Friday, please email sales@elesa.co.uk or call 01526 322670 or use the website "Contacts" forms to request a call at your convenience.

You can also contact us through the "Ask the Expert" form, available at the bottom of every product page.

Of course, in the "Company" section you can discover all the certifications we have obtained.

To download them, please visit the "Certificates" section.

In case of problems please contact Sales sales@elesa.co.uk or call 01526 322670.